Richard Smith, the Chief Executive Officer and President of Securus Technologies, released a large amount of the comments that his company has recently received from their customers. Securus Technologies is the leading provider of civil and criminal justice tools and services in North America. Its products are used throughout the United States, Canada, and Mexico by law enforcement agencies and correctional institutions in order provide public safety, investigations, and monitoring.
While releasing the comments that his team has received from law enforcement officers and correctional facility leaders, Mr. Smith went on to state that his company, on average, releases a new product or service on a weekly basis. He said that Securus Technologies receives thousands of emails and letters commenting on their products, services, and customer support.
One customer comment came from an official at a correctional facility that has been a customer of Securus Technologies for over 10 years. This customer thanked the company for helping to keep his staff, prisoners, visitors, and the broader community safe. The customer also said that the products Securus Technologies provides has helped to revolutionize the environment in his facility.
Another correctional facility customer wrote in to say that he used Securus Technologies monitoring tools to gather information on inmates use of alcohol, drugs, and drug selling in his facility. Additionally, they were able to recover contraband cell phones by using these monitoring tools, record conversations regarding money transfers related to drug sales, and help open investigations into crimes that prisoners have revealed while talking on their cellular devices.
The comments that Securus Technologies has received have been overwhelmingly positive and extol the virtues of their products and services. Some of the comments also brought up their appreciation of having customer service at Securus Technologies assist with understanding new technologies as the company releases them.